Frequently Asked Questions

Fill in the online booking form in under 2 minutes: pick-up address, destination, date, time and number of passengers. You'll receive an email confirmation with the guaranteed fixed price and your driver's contact details.

All our prices are fixed and locked in at the time of booking. The price you see is the price you pay — no surcharges for traffic, tolls or airport waiting time.

You can pay online by credit or debit card (Visa, Mastercard, American Express) when booking, or pay cash directly to your driver at the end of the journey.

We recommend booking at least 2 hours in advance. For very early departures (before 6am) or groups of more than 4 people, booking the day before is advised. We also accept last-minute bookings subject to availability.

Yes. Our vehicles accommodate up to 4 passengers (saloon) or 7 passengers (van/minibus). Simply enter the number of passengers when booking and we'll assign the right vehicle.

Yes. We offer corporate accounts with monthly invoicing, detailed journey receipts and preferential rates for volume bookings. Contact us for a tailored quote.

We provide transfers to and from Paris-Charles de Gaulle (CDG), Paris-Orly (ORY) and Beauvais-Tillé (BVA). We serve all terminals and arrival zones.

Your driver monitors your flight in real time using the flight number you provide at booking. He automatically adjusts his arrival time at the airport — at no extra charge, even if the delay exceeds 2 hours.

Your driver will be waiting in the arrivals hall, past baggage reclaim, holding a name sign with your name. For CDG, your exact terminal is specified in your confirmation. 60 minutes of free waiting time are included after landing.

One checked suitcase plus one carry-on bag per passenger is included at no extra charge. For bulky items (skis, pushchairs, wheelchairs), please mention this at booking so we can assign the right vehicle.

Yes, that's our standard service. Your driver comes to the address you provide — home, hotel or office — and drops you directly at your departure terminal.

That's our speciality. Based in Serris (Val d'Europe), just 5 minutes from Disneyland Paris, your driver knows every Disney hotel, every park entrance and every schedule. We handle station ↔ park, airport ↔ park and Paris ↔ Disneyland transfers.

Absolutely. La Vallée Village is 3 minutes from our base. We can drop you there and pick you up at your chosen time, or arrange a full private day combining shopping and sightseeing.

Yes. We provide transfers from Paris (all districts and stations) to Disneyland Paris and La Vallée Village at a guaranteed fixed price. Journey time is approximately 45 minutes from central Paris.

Yes, we offer full private day hire: your driver stays on standby for the duration of your visit. Contact us for a bespoke quote based on your needs.

We use premium air-conditioned vehicles that are regularly serviced: Mercedes E/S-Class or Tesla Model 3 saloons for standard journeys, and Mercedes V-Class vans for groups. Mineral water is provided as standard.

Yes, Wi-Fi is available in all our vehicles on request. Perfect for business travellers or anyone who wants to stay connected during the journey.

Yes, your driver is fully bilingual in French and English. You can book, confirm and communicate in either language — from the reservation right through to the journey.

Yes, we have child seats suitable for all age groups (infant carrier, group 1/2/3). Please specify the child's age and weight when booking so we can provide the correct seat.

Cancellation is free up to 24 hours before your pick-up time. Between 24 hours and 2 hours before departure, a cancellation fee applies. Within 2 hours or in the event of a no-show, the full fare is charged. See our Terms & Conditions for full details.

Please contact us by phone or WhatsApp as soon as possible. We'll do our best to accommodate changes to your time or address, subject to vehicle availability.

Call the number in your confirmation immediately. Your driver is reachable at all times and can guide you to the meeting point. In the unlikely event of an issue, we commit to finding an alternative solution for you.